Privacy Policy
Remarks
Original versions of (1)Sony Group Japan - Common Corporate Privacy Policy, (2)Public Disclosure etc. on Matters relating Personal Information and/or (3) Cookie Policy are/is written in Japanese under the premise that they apply are to individuals residing in Japan. This translation is provided only for the reference and convenience of non-Japanese residing in Japan. In case of discrepancies between Japanese version and this English version, the Japanese version shall prevail.
Operation Commencement Date: April 1, 2005
Amendment Date: November 1, 2024
FRONTAGE INC.
President & Representative Director
Kohtaro Shimada
Sony Group Japan - Common Corporate Privacy Policy（*）
Each company of the Sony Group (collectively, "Sony") is willing to build an environment in which the personal information of customers is safely stored, used and handled in line with the intention of customers, as well as gaining the trust of customers, and hopes to continue to provide numerous services, under this environment, which inspire and fulfil the curiosity of each customer.
Under this policy, and in accordance with Sony's philosophy of being honest and fair, Sony has prescribed the following policy on the handling of personal information, and is working to ensure the proper handling of personal information relating to its customers that it collects.
(*)This Policy encompasses Sony Corporation and its subsidiaries within Japan.
Handling of Personal Information
- （Definition of Personal Information）
- 1."Personal information" in this Policy refers to information relating to an individual that includes a name, date of birth, or other description, etc., that could be used to identify a specific individual, or that includes a individual identification code (*Annotation).AII obtained information relating to customers that does not contain information in itself by which a specific individual could be identified, but which could be used to identify a specific individual by collating it with other information, shall be regarded as "personal information" within the scope that it can be handled in combination with other information.
- （Compliance with Laws）
- 2.When handling personal information, Sony shall comply with the obligations set forth in the Act on the Protection of Personal Information, various other laws and regulations relating to the protection of personal information, guidelines published by the Personal Information Protection Commission and the competent authorities, as well as to this Policy.
- （Use within the Scope of Utilization Purpose）
- 3.Except where the prior consent of the individual has been obtained, or where it is permitted by law, Sony shall handle personal information only within the scope required to achieve the previously specified purpose of use, and shall take measures to achieve this.
- （Acquisition of Personal Information）
- 4. Sony shall endeavour to obtain personal information after expressing in advance the items, purpose of use, and contact point for inquiries, etc., of the personal information to be handled, and after obtaining the consent of the individual. In the event that special care-required personal information such as race and creed, etc., is included in the personal information, except where permitted by law, Sony shall not acquire such personal information without the consent of the individual. When obtaining personal information from a third party, if a legal obligation to check or create records arises when receiving provision from a third party, Sony shall comply with this.
- （Personal Information of Customers Under the Age of 15）
- 5. Sony shall endeavour to comply with all laws and regulations applicable to the collection, storage, and use of personal information relating to customers under the age of 15. In the event of a child having provided personal information to Sony without the consent of their parent or guardian, we ask that a parent or guardian contacts us at the address specified in this Policy.
- （Security Control Action）
- 6.Sony shall endeavour to keep the content of personal information accurate, complete, and up to date within the scope of the purpose of use, shall take the necessary and appropriate secure management measures in accordance with technological standards at that point in time in order to prevent unauthorised access, leakage, tampering, loss, or damage, etc., and shall make corrections as necessary.
- （Supervision Over a Trustee）
- 7. Sony, within the scope required for the achievement of the purpose of use, may entrust the handling of personal information to another Sony Group company or a third
party. In such a case, the appropriate secure management measures shall be taken under the Sony Group common information security policy. In addition, with regard to the contracting of business to a third party, efforts shall be made to ensure that secure management is performed as strictly as possible in relation to the handling of personal information, such as through the execution of a contract. If a third party in a foreign country is contracted to perform business, and a legal obligation to create records arises, Sony shall comply with this.
- （Third Party Provision）
- 8. Sony, within the scope required for the achievement of the purpose of use, may entrust the handling of personal information to another Sony Group company or a third party. In such a case, the appropriate secure management measures shall be taken under the Sony Group common information security policy. In addition, with regard to the contracting of business to a third party, efforts shall be made to ensure that secure management is performed as strictly as possible in relation to the handling of personal information, such as through the execution of a contract. If a third party in a foreign country is contracted to perform business, and a legal obligation to create records arises, Sony shall comply with this.
- （Respond to a Demand etc. for Disclosure etc.）
- 9. Sony shall respond appropriately to requests for the disclosure, amendment, ceasing of use (for introducing products and services, etc.), and deletion of personal information, as well as other comments and inquiries regarding the handling of personal information, based on the provisions of laws and regulations. Please contact the address of the company to which you provided information for assistance.
- （Strengthening of Systems, Training, etc.）
- 10.To ensure the appropriate handling of personal information, Sony shall endeavour to continually strengthen and improve internal systems, including reviewing this Policy, by appointing a manager for personal information, establishing internal regulations, training officers and employees, and implementing the appropriate internal audits, etc.
＊The definition of the Individual Identification Code is based on the Amendment to the Cabinet Order to Enforce the Act on the Protection of Personal Information and, as of amendment date of this privacy policy, including the following: (i) Those character, letter, number, symbol or other codes produced by having converted any of the following bodily features thereinto so as to be provided for use in computers which conform to standards prescribed by rules of the Personal Information Protection Commission as sufficient to identify a specific individual.
FRONTAGE INC.
Public Disclosure etc. on Matters relating Personal Information
Operation Commencement Date: April 1, 2005
Amendment DateNovember 1, 2024
- President & Representative Director
- Kohtaro Shimada
The "Act on the Protection of Personal Information" (hereinafter "the Act"), with regard to personal information that is obtained by the Company (Name: Sony Corporation), which is a business operator handling personal information, prescribes the statutory matters, such as the purpose of use, that should be published or made easily accessible to the individual.
With regard to the items set forth in 1 to 4 below, the Company states the following (the terms, etc., used are the same as those in the Domestic Sony Group Common Privacy Policy).
- 1.Information to be obtained: Stated in paragraph 1 of section I below.
- 2.Utilization Purpose: The purpose of use of personal information (related to Article 18 Paragraph 1 of the Act) and the purpose of use of retained personal data (related to Article 27 Paragraph 1 of the Act) at the time of acquisition (hereinafter collectively referred to as "purpose of use"). Stated in paragraph 2 of section I below.
- 3.Matters regarding safety management measures: "Measures taken for the secure management of retained personal data" as stipulated in Article 8 of the Enforcement Ordinance of the Act on the Protection of Personal Information. Details are described in each from Part I to Part II, Section 3 as follows.
- 4.Contact Point: "The address for reporting complaints relating to the handling of retained personal data" prescribed in Article 5 of the "Ordinance for the Enforcement of the Act on the Protection of Personal lnformation. Described paragraph 3 of section I below.
- 5.Procedures for responding to requests, etc., for disclosure, etc.: The procedures for responding to inquiries regarding notifications of the purpose of use (Related to Article 27 Paragraph 2 of the Act), disclosure (Related to Article 28 Paragraph 2 of the Act), cessation, etc., of use (Related to Article 30 Paragraph 2 of the Act), and the cessation of third party provision (Related to Article 30 Paragraph 4 of the Act) of retained personal data (hereinafter collectively referred to as "requests, etc., for disclosure, etc."). Described in paragraph 3 of section Ⅰ below.
Details
Ⅰ.Provision of Services in Business
- Ⅰ-1.Information to be obtained: Name, address, telephone number (including the customer's information where the customer has been specified by another person as the gift recipient, etc.), date of birth, gender, occupation, place of work, email address, credit or debit card information, content and history of comments and inquiries, as well as other information obtained as needed for the provision of services (includes purchase history and TV/ online content viewing history)
- Ⅰ-2.Purpose of use: FRONTAGE handles the entrusted personal information for operating the outsourcing businesses stated below a to j.
- a."Make announcement", "manage applicants", "create campaign database", "send premium", "operate point system", "operate campaign server", and "manage back office" in reference to campaign activity.
- b."Web research", "effect measurement", "inquiry survey", "monitor survey", "group interview", and "send reward" in reference to research service.
- c."Manage membership (customer)", "analyze member (customer) data", "develop programs for membership (customer)", create member (customer) database", "operate customer center", "distribute e-mail", and "send direct mail" in reference to CRM activity.
- d."Manage response data", and "create response database" in reference to response advertisements.
- e."Operate commerce server", "operate commerce site", "examine qualification", and "send and receive e-mails" in reference to EC activity.
- f."Request for documents", "operate membership system", "issue periodical publication", "transmit e-mail newsletter", "operate BBS", "develop opinion /request/ inquiry format", and "manage ID / password" in reference to web page activity.
- g."Deliver opt-in mail", "deliver targeting mail", "deliver mail with coupon", "deliver short cut ad", "sponsor program (telephoneshopping program) ", "broadcast interactive commercial", "media consulting", and "announce incentives" in response to media business.
- h."Collect participants", "register admission", "manage name list", and "operate back office" in response to event operation activity.
- i."Performers' audition" in reference to creative business.
- j."Manage member (customer)", "create member (customer) database", and "deliver mail" in reference to facility operation.
- Ⅰ-3. Matters regarding safety management measures: Our company applies Sony Group's common policy established based on industry standards and best practices, including ISO 27001 series and NIST standards, to ensure rigorous security measures for personal information acquired and held by us. These measures include organizational implementation of information security management, regular reviews, periodic employee education and training, regular inventory of information assets, implementation of physical security measures (such as access control and device management), encryption of communications, strict access controls, and regular vulnerability management for information systems. Additionally, we may store some of the information acquired from customers as mentioned in I-1 with a data hosting provider in [Japan] (refer to I-3 "Recipient of Personal Information"). In such cases, we confirm that necessary and appropriate measures for information security are implemented by the provider before storing the information.
Furthermore, our company affirms fundamental policies regarding the handling of personal information in the Domestic Sony Group Common Privacy Policy. Please also refer to this policy for an overview of safety management measures. - Ⅰ-4 Contact Point and Procedures for responding to requests, etc., for
disclosure, etc.
FRONTAGE contact point for requests, etc., for disclosure, etc., of personal information
Such requests shall be accepted by the following contact point.
Personal Information Management Office, FRONTAGE INC.
（Matters relating to personal information concerning employment applicants and our employees shall be published or notified, etc., to the individual separately.）
Ⅱ. Public Relations Activities
- Ⅱ-1. Information collected: Name, address, date of birth, gender, telephone number, occupation, employer, email address, content and history of opinions and inquiries, and other information obtained in connection with various communications.
- Ⅱ-2. Purpose of use: Provision of information to journalists and others involved in public relations activities, and various communications.
- Ⅱ-3. Matters concerning safety management measures: Same as I-4 above.
- Ⅱ-4. Contact point and procedures for responding to disclosure requests, etc.
Please inquire through this page.
(Regarding personal information concerning job applicants and our employees, separate notification or disclosure to the individuals concerned will be conducted.)
Remarks
If the Company separately indicates a specific purpose of use, etc., by means of notification to the individual or approval of the terms of use, etc., such specific purpose of use, etc. shall be applied with precedence over the above. Thank you for your understanding.
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Cookie Policy
In order to analyse how customers use our website, and in order to provide more customised services and advertising to each individual customer, etc., Sony may use cookies and similar technology to collect certain information.
1.Cookies and Similar Technology
"Cookie" refers to a small text file which, when a customer accesses the website, is sent to the browser of the customer's computer or mobile device (hereinafter collectively referred to as "device") from the web server, and is stored on the device's hard drive.
Cookies can generally be divided into two categories, 1st Party Cookie and 3rd Party Cookie. 1st Party Cookies are set by Sony. Such cookies, in almost all cases, are set for the use of the functions provided on the Sony website. On the other hand, 3rd Party Cookies are set by a third party partnering with Sony rather than Sony itself. For example, some 3rd Party Cookies are set by companies providing advertisement distribution services that are partnering with Sony, in order to track the customer's browsing activities, so that Sony's online advertisements can be posted in the optimal location.
"Beacon (or pixel)" is a technology for transferring information from the customer's device to the server. A beacon can be embedded in email and online content such as images and videos, allowing for servers to read specific types of information from the customer's device, to recognise that the customer has seen specific content, or has opened / previewed an email, and to record information such as the date of viewing and IP address, etc.
2.Purpose of Use of Cookies and Similar Technology
- (1)The cookies and similar technology described above are technologies established so that, when the customer browses the internet in general, or uses a specific online service, the customer's device is recognised automatically, and the service can be used continuously from the previous time, without the customer having to repeatedly input the same information.
- (2) By saving settings such as details on web browser history to cookies, etc., on the customer's device, the customer can enjoy greater convenience such as the automatic operation of the browser and access to websites.
In addition, when performing such analysis, the following tools will be mainly used, and information may be provided to the tool provider.
- Google Analytics
- Tool Provider:Google Inc
- Google Analytics Terms of Use
- Google Privacy Policy
- Information collected through the tool: Customer's website usage status(access status, traffic, routing, etc.)
Refer to Article 3 for information on how to stop the provision of information to these tools.
3.Method for Refusing Cookies and Similar Technology
- (1)Method for Refusing All Cookies
Cookies on a customer's device will remain on the device until they are deleted by the customer or until the fixed expiration period has elapsed. Almost all browsers are set to automatically accept cookies by default; however, a customer may disable cookies by changing the browser settings. It should be noted that, if cookies are disabled, some website functions may become unavailable, and some pages may no longer display correctly, so please bear this in mind. For example, the customer may encounter inconveniences such as being unable to log in and access their Sony account, being unable to make a purchase, or being unable to register a Sony online warranty.
Please refer to the following URLs for information on the most common browsers, and how to change cookie settings.
- (2)Method for Refusing Specific Cookies
tools stated in Section (2) of the preceding Article is stated on each of the following respective URLs. However, if you would like to delete all such cookie information, please be aware that you may be subject to restrictions in the use of the products and services provided by each company.
- Main Tool Provider : Google Inc.
If a beacon is included in online content, you can reject beacons by disabling cookies as described above. Although email beacons can generally be disabled by not downloading the image included in the received message, this method is dependent on the function of your email software, and it will not necessarily be the case that beacons are always disabled. In such a case, please follow the delivery suspension procedures for the email newsletter to which you are subscribed.
- (3)How to Reject Beacons
When web beacons are included in a webpage with JavaScript tags, similar to other content requests on the webpage, opting out or rejecting them is not possible. However, if beacons are included in online content within emails, you can reject them by disabling cookies as mentioned above. Typically, email beacons can be disabled by not downloading the images contained in received messages. However, this method depends on the functionality of your email software and may not always guarantee complete disablement. In such cases, we kindly ask that you unsubscribe from the mailing list itself to stop receiving newsletters.
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